Thank you for shopping with AZEEZA.

If you have any questions on the status of your order, specialized shipping instructions, or issues tracking your order, please contact info@azeeza.us for assistance.

RETURN POLICY

Items must be returned new, unworn, and with all labels and garment tags still attached. Where provided, the original packaging, garment bags, dust bags, and hangers should be included with your return. Returns that are damaged, soiled, stained, altered or otherwise not in the original condition will not be accepted.

Items received after 21 days of purchase or original shipment date, or with the tag missing or removed, are not eligible for return. The following items are not eligible for return: sale, markdown, custom, special order and made to order items.

To return eligible items, you must request a return within 14 days of purchase or original shipment date, and return the item(s) within 21 days of original shipment date.

To request a Return Authorization, please email info@azeeza.us Please include your name, order number and item(s) you’d like to return.

Once your return is approved, you will receive an email confirmation with a return receipt for the value of your refund. For domestic orders, we will issue a prepaid return label upon receipt of your return request. A flat fee of $12 will be deducted from the refund amount to cover the cost of return shipping.

Upon the return being processed, your refund will take up to 10 days to post to your original payment method depending on your banking partner.

ORDER SHIPPING

All orders are shipped Monday-Friday excluding holidays.

Two Day and Overnight shipping orders submitted by 3:00 pm EST/2:00 pm CST/12:00 PST will ship the same day. If the order is placed after 3:00pm EST, one additional business day may be required to prepare the order to ship. Ground shipping orders may take up to 1-2 business days to ship.

Tracking information will be automatically delivered to the email address used at checkout, and will also be available in your customer account.

SHIPPING TERMS

Azeeza US is not responsible for the final receipt of packages that are requested to be delivered without signature, shipped to PO Boxes or any errors made in customer-entered shipping information. All information should be verified at the time the order is placed.

Once the package is in the hands of the selected shipping service, Azeeza US cannot be held responsible for delays due to weather, acts of God, or technical difficulties experienced by the shipper.

INTERNATIONAL ORDERS

We gladly accept international orders.

Please note Azeeza US is not responsible for any duty charges that may be applied on international shipping orders. Buyer is responsible for payment of any necessary duties and fees. All International orders must have the same billing and shipping information.

International packages will arrive in 2-10 business days, depending on the country.

We are unable to accept returns of International orders.

Should you have any questions about placing an international order, understanding of estimated duties or delivery times, please contact info@azeeza.us

CUSTOM ORDERS

For pre-order, made to order, and custom items, Azeeza US will provide estimated delivery dates to the email address used at checkout. Regular updates and tracking information will be provided as the order is in production and transit.

Shipping charges are the responsibility of the customer and cannot be refunded.

All custom and made to order items are not eligible for returns.